Privacy Policy

Privacy Policy

Updated 17 October 2024

Perth Festival Privacy Policy
Perth Festival is committed to protecting your privacy and is subject to the Privacy Act 1988 (Cth). This Privacy Policy outlines how we handle your personal information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). [JG1] It explains how we collect, store, use, and disclose personal information, and your rights regarding access, correction, and complaints.

Personal Information
As in the Act, in this Privacy Policy “personal information” refers to information or an opinion about an individual who is reasonably identifiable. This Privacy Policy outlines how we deal with your personal information.
All reasonable steps are taken by Perth Festival to protect the personal information we collect from misuse, loss and unauthorised access.

How is Personal Information Collected?
Collection of information will occur at the time a customer provides details to Perth Festival or our authorised agents or when our electronic services are used to obtain information or make a transaction. Customers can purchase tickets from Perth Festival and make philanthropic donations using various channels. These include but are not limited to our website, Information Centre, Philanthropy campaigns, in person at the Box Office and through authorised ticketing agencies.

1. What Personal Information Do We Collect?

We may collect a range of personal information, including but not limited to:

  • Name
  • Email address
  • Mailing or street address
  • Telephone number
  • Date of birth
  • Payment information
  • IP address and browsing information (when you visit our website)
  • Relevant qualifications (for job and volunteer applicants)
  • Market research questions and responses

This information is collected when you interact with us, such as through purchasing tickets, subscribing to newsletters, making donations, entering competitions, or applying for jobs or volunteer opportunities.

2. Use of Personal Information

Perth Festival uses your personal information for the following purposes:

  • Delivering tickets, processing payments, and contacting you in case of event cancellation, postponement, or disruption.
  • Business communications, including processing purchases or donations, sending tickets and receipts, delivering event reminders and important event information, and responding to enquiries.
  • Filming or photographing attendees at events for future marketing or publicity materials (with your consent).
  • Requesting health information, when necessary, to ensure safe access to performances.

We may also use your personal information to:

  • Subscribe you to electronic or postal mailing lists.
  • Share information about events, activities, and Festival news.
  • Submit competition entries.
  • Maintain records and seek donations or sponsorships.
  • Conduct market research and compile user profiles.
  • Direct marketing, including sending special offers, news, and updates, and for fundraising.
  • Analyse audience preferences and system administration.

3. How is Personal Information Provided to and Used by Third Parties?

When you purchase tickets, make donations, or provide information, your data is entered into a customer relationship management system (Tessitura), shared within a consortium of West Australian arts organisations for ticketing, marketing, fundraising, and customer relationship management.

The consortium includes:

  • Barking Gecko Arts
  • Black Swan State Theatre Company
  • Co3 Australia
  • West Australian Ballet
  • West Australian Opera
  • Yirra Yaakin Theatre Company
  • WA Museum Boola Bardip
  • Foundation for the WA Museum
  • Arts and Culture Trust
  • Arts and Culture Trust contractors, project partners, and suppliers

While Perth Festival primarily accesses your data, the consortium organisations can view your name and contact details.
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work.
 On behalf of our business partners, we may also send you offers of certain products, services, or promotions.

4. Website / Cookies Policy

Perth Festival uses cookies (small text files stored on your computer’s browser) to enhance your experience on our website. Cookies help us remember your visit and make our site more useful to you.

We use the following types of cookies:

  • Site functionality cookies: Help access all website pages.
  • Site analytic cookies: Analyse how the website is used.
  • Targeting/advertising cookies: Deliver relevant online marketing and advertising.

The information we collect may include your server address, top-level domain name (e.g., .com, .gov, .uk), the date and time of your visit, pages accessed, documents downloaded, previous sites visited, and the browser used.

We may use this information for:

  • Keeping track of opt-in subscriptions and site preferences.
  • Monitoring return visits.
  • Accumulating and analysing anonymous, aggregate statistical information on email and website use.
  • Optimising online advertising and delivering relevant marketing.

You can manage cookie settings via your browser. If you disable cookies, you may not be able to fully use the Perth Festival website.

5. Direct Marketing and Supporter Communications

When you create an account or provide your contact details, we will ask if you want to receive communications, such as our regular events newsletter.

Unless you opt out, you agree that we may use your information to send:

  • Event newsletters and other communications.
  • Information related to events that may interest you.
  • Information and offers related to our Festival partners.

You can update your preferences or opt-out of receiving communications anytime by contacting us or using the unsubscribe link in our emails.

6. Opt Out Options & Updating Personal Details

Customers can request to stop receiving marketing communications from Perth Festival by:

  • Contacting us at +61 (0)8 6488 2000 or [email protected]
  • Clicking the "unsubscribe" link in any email communication from us

You also have the right to request access to and correction of your personal information. To update or correct your personal details, please contact us at [email protected] or call +61 (0)8 6488 2000.
Job and volunteer applicants:

You have the right to request removal of your personal information after the relevant job or volunteer application process is complete. To request removal of your personal details, please contact us at [email protected]

7. Social Media

When using Perth Festival’s social media pages (e.g., Facebook, Instagram, Twitter(X), TikTok), you are subject to the privacy policies of those platforms. We do not endorse third-party views expressed on these platforms, but we may use aggregate information from our social media interactions to understand our audience and improve services. 

8. Third-Party Sites

Perth Festival’s website may link to third-party sites. While some may feature our logo, we do not operate these sites. If a third party collects personal information with your consent and shares it with us, this Privacy Policy will apply to that information. We are not responsible for third-party content or practices.

9. Information for Job Applicants

If you apply for a job with us, we may collect personal information such as:

  • Name, residential address, and postal address.
  • Telephone numbers and email address.
  • Driver’s licence number and evidence of right to work in Australia.
  • Employment history, educational background, and relevant qualifications/certificates.

This information is collected via interactions with Perth Festival in person, by telephone, or by email during the job application process. We may retain information about all applications, including unsuccessful applications, and we may use it to contact you about future job opportunities that may align with your employment history, educational background and/or relevant qualifications and certificates.  

10. Information for Volunteer Applicants

When applying to volunteer with us, you may need to provide personal information such as:

  • Name, residential address, and postal address.
  • Telephone numbers and email address.
  • Emergency contact details.
  • Relevant qualifications/certificates.
  • Date of birth.

This information is collected during your application process and subsequent interactions with Perth Festival. This information may be retained and we may contact you about future opportunities that may be of interest to you.

11. Payment Information

We are committed to protecting your financial data. Credit card details are used only for the specific transaction and not for marketing purposes. For security, credit card information is not stored on our web servers. Transaction details are retained only for accounting purposes.

12. Aggregate Data

We may use personal information in an aggregated, anonymized form for reporting and analysis purposes. This data helps improve our services and is shared with third parties as summary reports, without identifying individuals.

13. Overseas Disclosure

Perth Festival does not typically disclose personal information to overseas recipients. However, in certain circumstances, data may be shared internationally. For specific details, please contact our Privacy Officer.

14. Access to and Correction of Your Personal Information

You have the right to request access to the personal information we hold about you and to correct any inaccuracies. To request access or make corrections, please contact our Privacy Officer.

15. Changes to this Policy

Perth Festival reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website. We encourage you to review this policy regularly to stay informed.

16. Privacy Complaints Process

If you have concerns about how Perth Festival has handled your personal information, please contact us. We will investigate and respond within 30 days. If you are dissatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au

Contact Details:
Perth Festival
3 Crawley Avenue, Crawley WA, 6009
Phone: +61 (0)8 6488 2000